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Letter

Band 7+: You recently stayed at a hotel and had a bad experience. Write a letter to the manager. In your letter: Explain what happened Say how the staff responded Suggest how the hotel could improve

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Note: Both the topic and the answer were created by one of our users.

Dear Sir/Madam,

I am writing to express my dissatisfaction with my recent stay at your hotel from February 20th to 23rd. Unfortunately, my experience was far from what I expected due to multiple issues.

Firstly, the room assigned to me was not clean. The bedsheets had stains, and the bathroom had an unpleasant odor. Despite informing the housekeeping staff, the issue was not resolved immediately. Additionally, the air conditioning was malfunctioning, making my stay uncomfortable.

When I addressed these concerns with the front desk, they apologized but were unable to provide a room change due to full occupancy. They offered a free breakfast as compensation, but I believe this did not adequately address the inconvenience I faced.

To improve your services, I suggest implementing stricter cleanliness checks and ensuring staff is better trained in handling customer complaints. I hope you will take these suggestions into account.

Yours faithfully,

John Smith

Word Count: 150

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Overall Band Score

7.5

(+/- 0.5)

Vocabulary Complexity:
C1 - Intricate
Strive to incorporate even richer and more precise language.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter successfully addresses all parts of the task. The issues are clearly explained, the staff response is detailed, and suggestions for improvement are provided. Minor improvements could enhance the impact.

Coherence & Cohesion

The letter flows logically and smoothly. Paragraphing is well-managed, and the ideas are connected effectively. The reader can easily follow the progression of events and the writer's arguments.

Lexical Resource

6.5

The vocabulary is appropriate and accurate, demonstrating a good range of words. More sophisticated vocabulary could be used to enhance the overall impact and precision.

Grammatical Range & Accuracy

6.5

The grammar is mostly accurate, with only minor errors. A wider range of grammatical structures could be used to demonstrate greater fluency and control.

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