Band 5+: You recently stayed at a hotel and had a very disappointing experience. Write a letter to the hotel manager. In your letter: Explain the problems you faced during your stay. Describe how these issues affected your experience. Suggest what the hotel should do to make up for the situation.

Dear Sir,

I am writing this letter to express my dissatisfaction with the service, I received at your hotel.

My name is Paul, and my reservation number is 2AB976. Recently, I stayed at your hotel which is located at downtown Toronto during 2nd December to 5th December. Moreover, when I booked the hotel, I was told that it also include warm breakfast. However, I had extremely bad experience with the breakfast service.

On the day one, when I went to get the breakfast it was cold and it appered that it was prepared long time ago. Also, there were lot flies roaming around the food, which was unpleasant. Hence, I had to get the breakfast from outside, which significantly wasted my time during the trip. Additionally, that has also costed me a lot of money, which affected my budget of the trip.

As a solution, I would suggest that you should hire the food quality inspector, who can make sure that breakfast is fresh and warm. Furthermore, it would be great if you could refund the charges of the breakfast for disappointing service.

I look forward to hearing from you soon.

Yours faithfully,

Paul