Band 9: You recently stayed at a hotel and had an unpleasant experience. Write a letter to the hotel manager. In your letter: Describe the problems you faced during your stay Explain how these problems affected your stay Suggest what the hotel should do to improve the situation

Dear Sir or Madam,

I am writing to express my dissatisfaction with the experience I had during my recent stay at your hotel from March 12th to 14th.

Firstly, although I had booked a deluxe room with a city view, I was given a standard room facing a wall, with no explanation or compensation. Secondly, the air conditioning in the room was not working, and despite repeated complaints, no action was taken. Lastly, I found the staff at the reception to be unhelpful and dismissive when I raised these issues.

Due to these problems, my trip was far less comfortable than expected. I had specifically chosen your hotel for a relaxing stay, but instead, I faced inconvenience and stress throughout.

I would appreciate it if you could offer a partial refund or a complimentary stay in the future to make up for the poor service.

I look forward to hearing from you soon.

Yours faithfully,

Manil Patel