Dear Sir Madam
I am writing to express my dissatisfaction with the service I received during my recent stay at your hotel from December 23th to 27th. I was visiting the city for a university related trip and expected a comfortable stay.
Unfortunately, I faced several problems. First the room was not clean when I arrived. The bed sheets were dirty. Secondly, the heating system was not working properly and it was very cold at night. I reported issues to the front desk, but no action was taken.
Therefore of these problems I could not rest well and felt tired during my university activities. It affected experience and made my trip stressful.
Please solve this problem in your hotel and give me back half my payment. Thank you for your attention. I look forward to hearing from you.
Yours faithfully
