Letter

Band 6+: You recently stayed at a hotel and were disappointed with the service you received. Write a letter to the hotel manager. In your letter: Explain why you chose that hotel Describe the problems you faced during your stay Say what you want the manager to do about it

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Dear Sir or Madam,

I am writing to express my dissatisfaction with the service I received in your hotel. I stayed there with my family from 12 September 2025 to 22 September 2025 during my yearly vacation. Unfortunately, we couldn’t enjoy our holidays due to lack of vegetarian food for breakfast and poor ventilation in the bathroom.

As all my family members are vegetarians, we chose Blue Water hotel because of variety of vegetarian food for breakfast, which was described in the hotel’s website. However, in the reality, there were only fresh fruits and vegetable salads available in the hotel restaurant. No any choice of hot vegetarian meal was provided during our stay there.

Moreover, the ventilation system in the bathroom of Family room no. 324, where we stayed, works very slowly. Because of this problem, floors in the bathroom become slippery and dangerous to walk.

Even though, I addressed all these issues to the reception, there were no any actions taken to solve them. Therefore, I appreciate if you could update the website of the hotel accordingly regarding the vegetarian food provided for breakfast. Also, please repair the ventilation system of the room so that next guests don’t face such problems.

Yours faithfully,

Mila.

Word Count: 205

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
C1 - Intricate
Strive to incorporate even richer and more precise language.

Grammar Mistakes: N/A

Vocabulary Repetition:

hotel: 4

vegetarian: 4

there: 3

family: 3

breakfast: 3

ventilation: 3

Try using synonyms for the above words

Task Response

The letter appropriately addresses all requirements of the task, providing a clear explanation of why the hotel was chosen, detailing the problems experienced, and suggesting desired actions from the manager. The content is relevant and sufficiently elaborated. To further enhance the response, consider adding specific details to strengthen the impact of the complaints and making the requested actions more specific (e.g., requesting a partial refund or a discount on a future stay).

Coherence & Cohesion

The letter is generally well-organized and the purpose is clear. However, the flow could be improved with better transitions between paragraphs. For example, when moving from the food issue to the ventilation issue, a stronger connecting phrase could enhance the coherence. Also, ensure that each paragraph focuses on a single main point to maintain clarity.

Lexical Resource

The vocabulary used is adequate for the task, but there's room for improvement by incorporating more varied and precise language. For instance, instead of 'works very slowly,' consider using 'is inefficient' or 'operates inadequately.' Expanding your range of vocabulary will make your writing more engaging and effective.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. For example, 'No any choice' should be 'No choice' or 'There was no choice.' Also, 'Because of this problem, floors in the bathroom become slippery' could be improved to 'This problem caused the bathroom floor to become slippery.' Pay close attention to article usage (a/an/the), subject-verb agreement, and correct tense usage to enhance grammatical accuracy.

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Band 6+: You recently stayed at a hotel and were disappointed with the service you received. Write a letter to the hotel manager. In your letter: Explain why you chose that hotel Describe the problems you faced during your stay Say what you want the manager to do about it

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You recently stayed at a hotel and were disappointed with the service you received. Write a letter to the hotel manager. In your letter: Explain why you chose that hotel Describe the problems you faced during your stay Say what you want the manager to do about it

You recently stayed at a hotel and were disappointed with the service you received. Write a letter to the hotel manager. In your letter: Explain why you chose that hotel Describe the problems you faced during your stay Say what you want the manager to do about it

You recently stayed at a hotel and were disappointed with the service you received. Write a letter to the hotel manager. In your letter: Explain why you chose that hotel Describe the problems you faced during your stay Say what you want the manager to do about it

You recently stayed at a hotel and were disappointed with the service you received. Write a letter to the hotel manager. In your letter: Explain why you chose that hotel Describe the problems you faced during your stay Say what you want the manager to do about it

You recently stayed at a hotel and were disappointed with the service you received. Write a letter to the hotel manager. In your letter: Explain why you chose that hotel Describe the problems you faced during your stay Say what you want the manager to do about it

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