Letter

Band 6+: You recently stayed at a hotel and were disappointed with the service you received. Write a letter to the hotel manager. In your letter: Explain why you chose that hotel Describe the problems you faced during your stay Say what you want the manager to do about it

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I am writing this letter to complain about the hotel services that I experienced when I stayed last week.

Several issues during my stay really made me uncomfortable. Firstly, when I entered the room, I found blood stains on the sheets and pillowcase not attached. Furthermore, the air conditioning sytem was noisy and dusty, makes me unable to sleep comfortably. Therefore, in that night I reported these issues to the front desk staff, however the staff did not care and did not even listen to my complaint.

As a customer, I believe I deserve compesantion for this bad experience. I would like a partial refund for my stay, as the service provided did not match the price I paid. I hope you and hotel management will improve the quality staff and fix this issues so that no other customer feel this terrible services.

I look forward to your reply.

Tom

Word Count: 150

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

issues: 3

staff: 3

Try using synonyms for the above words

Task Response

The letter adequately covers the requirements of the task, explaining when and where the writer stayed, describing the problems experienced, and stating the action they expect the hotel to take. To improve, ensure that the tone remains consistently professional and avoid overly emotional language. Also, proofread carefully to eliminate minor grammatical errors.

Coherence & Cohesion

The letter is generally coherent and logically organized, but there are some areas where the flow could be improved. The progression of ideas is clear, but the connections between some sentences could be strengthened with better use of cohesive devices. For example, in the second paragraph, transitions could be smoother. Consider using phrases like 'In addition to this' or 'Moreover' to link the issues more effectively. Also, ensure each paragraph focuses on a single main idea to enhance clarity.

Lexical Resource

The vocabulary used is adequate for the task, but there's room for improvement in terms of variety and precision. While the language is generally appropriate, using more specific and descriptive words could enhance the impact of your complaints. For instance, instead of 'really made me uncomfortable,' you could use stronger phrases like 'caused significant distress' or 'were extremely dissatisfying.' Also, consider using synonyms to avoid repetition of words like 'issues' and 'services.'

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. For example, 'pillowcase not attached' should be 'pillowcase was not attached,' and 'makes me unable to sleep comfortably' should be 'made me unable to sleep comfortably.' Additionally, 'compesantion' should be 'compensation.' Correcting these errors and paying closer attention to verb tense agreement and article usage will improve the overall accuracy of your writing. Also, vary your sentence structures to demonstrate a wider range of grammatical skills.

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