Letter

Band 5+: You recently stayed at a hotel and were disappointed with the service you received. Write a letter to the hotel manager. In your letter: Explain why you chose that hotel Describe the problems you faced during your stay Say what you want the manager to do about it

See all user-written answers on this topic

Skyrocket your IELTS band score by 1-2 points in under a month with our premium plan!

Note: Both the topic and the answer were created by one of our users.

Dear Sir/ Madam,

I am writing to express my dissatisfaction with the service that I received recently. I chose your hotel because of the 5 star rating and the good reviews on official website.

During my stay, I encountered several problems.

The first issue was that the room was not ready before I reached there, and took about 1.5 hours of waiting time to be ready to use. When I was finally received a room, the room was not cleaned properly and a smell of vape smoking was coming from the room that was given to me. After this when I requested them to change the place, it again took 1 hour of waiting for the next given room which was very exhausting.

To overcome these problems, I request to the manager to take care of their customer by providing a satisfactory service. Hire more people to manage the cleanliness, and also help to reduce the waiting timings.

I hope you will take serious actions about this matter so that no other customer will encounter these kind of problems.

Sincerely,

Gurpal

Word Count: 181

Check Your Answer On This Topic?

Check My Answer

Generate A Band-9 Sample Answer?

Generate A Sample

Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

waiting: 3

Try using synonyms for the above words

Task Response

The letter adequately covers the requirements of the task, explaining the reason for choosing the hotel, describing the problems encountered, and suggesting actions for the manager. There are some minor areas for improvement. For instance, the letter could benefit from more specific details about the desired resolution. Also, the tone could be more assertive when stating the expected actions from the manager.

Coherence & Cohesion

The letter is generally coherent, but the organization could be improved. Consider dedicating a separate paragraph to each of the three points mentioned in the task instructions (reason for choosing the hotel, problems faced, and desired actions). This would enhance clarity and flow. Also, transitions between sentences and ideas could be smoother.

Lexical Resource

The vocabulary is adequate for the task, but there's room for improvement. Try to use more specific and descriptive language to convey your dissatisfaction. For example, instead of just saying 'several problems,' elaborate with stronger adjectives and vivid descriptions. Also, vary your word choice to avoid repetition.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. Focus on improving sentence structure, verb tense consistency, and correct use of articles and prepositions. Proofreading carefully before submitting can help catch these errors. For example, 'When I was finally received a room' should be rephrased for better grammatical accuracy.

Answers On The Same Topic:

See All

Band 5+: You recently stayed at a hotel and were disappointed with the service you received. Write a letter to the hotel manager. In your letter: Explain why you chose that hotel Describe the problems you faced during your stay Say what you want the manager to do about it

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You recently stayed at a hotel and were disappointed with the service you received. Write a letter to the hotel manager. In your letter: Explain why you chose that hotel Describe the problems you faced during your stay Say what you want the manager to do about it

You recently stayed at a hotel and were disappointed with the service you received. Write a letter to the hotel manager. In your letter: Explain why you chose that hotel Describe the problems you faced during your stay Say what you want the manager to do about it

You recently stayed at a hotel and were disappointed with the service you received. Write a letter to the hotel manager. In your letter: Explain why you chose that hotel Describe the problems you faced during your stay Say what you want the manager to do about it

You recently stayed at a hotel and were disappointed with the service you received. Write a letter to the hotel manager. In your letter: Explain why you chose that hotel Describe the problems you faced during your stay Say what you want the manager to do about it

You recently stayed at a hotel and were disappointed with the service you received. Write a letter to the hotel manager. In your letter: Explain why you chose that hotel Describe the problems you faced during your stay Say what you want the manager to do about it

Other Topics:

You recently ordered a small item online but when it arrived it was unusable. Write a letter to the company that sold you the item. In the letter: - Give details about the order you made - Explain what was wrong with the item - Tell the company what you want them to do about it

You recently bought a laptop from an online store, but it arrived damaged. Write a letter to the store manager to complain about the issue. Include: when and what you bought; what the problem is; what you would like the manager to do about it.

You recently bought a laptop from an online store, but it arrived damaged. Write a letter to the store manager to complain about the issue. Include: when and what you bought; what the problem is; what you would like the manager to do about it.

Your neighbors have recently written to you to complain about the noise from your house flat. Write a letter to your neighbors. In your letter Explain the reason for the noise Apologize Describe what action you will take

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

Other Topics:

Plans & Pricing

Free

Premium