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Letter

Band 5+: You recently stayed at a hotel and were disappointed with the service you received. Write a letter to the hotel manager. In your letter: Explain why you chose that hotel Describe the problems you faced during your stay Say what you want the manager to do about it

Note: Both the topic and the answer were created by one of our users.

Hi Dear Sir/Madam,

I am Hakan Yavaş, one of your customers currently staying at your hotel for a business trip for 3 days. I am instantly writing this letter to get a solution about my problems I faced during my accommodation. There are three topics I wish to cover which are hygiene, loud and meals.

To begin with, there are several hygiene issues in my room. Firstly, I am having trouble breathing because of an overdose of dust in the ground. As an asthma patient, this situation makes me annoyed at night when I try to sleep, and leads to sleeping problems. The second thing about my room is bugs in the carpet. I have a phobia for bugs, insects and spiders. As a result of this, I feel extremely uncomfortable in my room.

In addition to the problem about hygiene, there is a major thing that goes wrong which is loud. After 12 a.m, there must be complete silence in every hotel no matter wherever you are in the world, but this does not happen here. Other customers make noise after midnight by listening to music, shouting at each other and watching television.

To end with, the final case makes everything even worse. Your meals are not cooked well enough. They have lots of problems about being delicious and healthy. Every meal that I had joined made me sick after having them because of their tastes and unhealthy ingredients such as too much oil and salt.

I kindly request that these issues be addressed immediately to ensure a comfortable stay for the remainder of my visit.

Sincerely,

Hakan Yavaş

Word Count: 270

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