Band 6+: You recently stayed at a hotel and were dissatisfied with the service you received. Write a letter to the hotel manager. In your letter: Describe the details of your stay (when and where). Explain the issues you faced during your stay. State what you want the hotel to do to make things right.

Dear sir or madam I hope this letter find you well. I am writing to express my dissatisfaction with my stay at your hotel and explain the reason why?

Primarily, I had to change rooms twice as, there was mix-up in my reservation. Then , when I finally came to my room , it was dirty , and I had to wait for the charwoman, which took an hour to arrive, to clean my room so I could eventually take a shower and rest.

I mean the problem was that you take all the reservations by phone.

May I suggest an online reservation system?

I work for a company that can provide such a system for you and customize it to your liking . All you have to do is go to our website, , and register for it , or you can call us , and we can schedule a meeting to discuss our service with you .

The meeting would be free, so I really suggest you do this to increase your customer satisfaction.

Thank you for your time.

Your faithfully,

Soliha