Band 5+: You recently stayed at a hotel and were dissatisfied with the service you received. Write a letter to the hotel manager. In your letter: Describe the details of your stay (when and where). Explain the issues you faced during your stay. State what you want the hotel to do to make things right.

Dear sir,

I am writing this letter to express my dissatisfaction with the breakfast service of your hotel.

My name is Paul and I stayed at your hotel which is located at the center of downtown Toronto, named as Royal York. My room number was 201 and my reservation was for 2nd October to 5th October. When I booked the hotel, I was promised that it included the warm and fresh breakfast.

However, on the day one, when I went to get my breakfast; The main problem that I faced that the breakfast was cold and it looked like it was prepared long time ago. Secondly, the fruits had the black spots on them and there were lot of flies were there because of that. All the other guests were also disappointed with the quality of the breakfast.

As a solution, I would recommend that you assign the food quality inspector to handle the cafeteria. The food quality inspector will help you make sure that all the food items are freshly prepared. Thus, none of your guest will face the health issue. Moreover, I would suggest that you should refund the breakfast charges for all the inconvenience that we have faced.

I hope you will resolve this issue quickly and hope to hear from you soon.

Yours faithfully,

Paul