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Letter

Band 6+: You recently stayed at a hotel while on a business trip. Unfortunately, the service was not up to the expected standard. Write a letter to the hotel manager. In your letter: describe what went wrong during your stay explain why the service was not satisfactory say what you would like the hotel to do Write at least 150 words. Do not write any addresses. Begin your letter as follows: Dear Sir or Madam,

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Dear Sir or Madam,

I hope this message finds you well. I am writing to express my dissatisfaction with my recent stay at your hotel located near central park.

Last week, our company HRP group had organized a business seminar at your hotel. Unfortunately, the quality of service provided was not upto expected standards, considering your reputation and 4.5 Online rating. Firstly, the condition of room was extremely dissappointing with untidy pillows and stained blankets. Moreover, the food served was over oily and lacked flavours, particulary the chicken curry and rice. All these experience had disturbed my further trip.

I would kindly recommend you to train the housekeeping staff and ensure the chiefs maintian hygiene of the food. So that this does not repeat in the future.

Thank you for your time and service. I hope you will consider my complain promptly and take necessary steps to resolve it.

Warm regards,

ABC

Word Count: 152

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter adequately addresses all parts of the task. The description of problems is clear. However, the suggestions for improvement could be more specific and impactful.

Coherence & Cohesion

The letter's message is mostly understandable. However, some organizational and grammatical issues slightly impede the flow and clarity.

Lexical Resource

5.5

The vocabulary used is appropriate, but there's room for improvement in range and precision. More sophisticated language would enhance the letter's impact.

Grammatical Range & Accuracy

4.5

Grammatical errors and inaccuracies are present and affect the overall clarity and fluency. Improved grammatical accuracy is needed.

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