Band 5+: You recently stayed at a hotel while on a business trip. Unfortunately, the service was not up to the expected standard. Write a letter to the hotel manager. In your letter: describe what went wrong during your stay explain why the service was not satisfactory say what you would like the hotel to do Write at least 150 words. Do not write any addresses. Begin your letter as follows: Dear Sir or Madam,

Dear Sir or Madam,

I am writing to express my dissatisfaction about the last services I had received in your hotel.

To commence, I am a regular customer for your hotel ,nonetheless, I utterly got shocked when I had had this disappointing and variable situations .Firstly, the room-service were not care about the cleanliness of my room and several time they did not change the towel or even replace used soaps or empty shampoo.

Moreover, the restaurant, not to mention the low level of cleanliness, the food menue at dinner was the same during the period I had stayed ,in addition to food was lacking on taste and blank .

Therefore, I would suggest that you should train your room service team how to keep the hotel cleanliness standard and the chef ,as well as his team , to improve and enhance their performance ,hoping this advice keep your hotel success .

Thank you for your time . I look forward to taking the necessary actions from your side.

Yours faithfully,

Mohamed Amin