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Letter

Band 7+: You recently took a trip with a taxi company. The driver behaved in an unacceptable way and you had a lot of problems. You complained to the company but no one has replied to your complaint. In your letter, you should tell: Say why are you writing and how you feel Explain what happened Tell them what you would like them to do

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Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

I am writing to express my displeasure about an awful experience with your staff a few days ago. The driver left my suitcase at the bus stop and refused to go back to pick it up even when I reminded him. Hence, I want a complete refund of my taxi fare and replacement of my bag and the content.

On 3rd March 2024, I took your company taxi to the airport because I had a flight scheduled an hour later. Halfway into the trip, I noticed my bag was missing so I pleaded with the driver that he should go back to pick it up, but he refused.

He left it at the bus stop intentionally. highlighting it was not his duty to put my suitcase in the trunk. This breaks your company rule number 7.

Since this was a deliberate, I want a full refund of my taxi fare, then the replacement of the entire content off my travelling bag. Call the insurance agent on 333 3333 3333 for the list.

I expect an urgent response since I’m yet to get a one for the verbal complaint I made at the airport two days ago.

Yours Faithfully,

Eby Eby

Word Count: 204

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Overall Band Score

7.5

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

8

The letter adequately addresses the task by explaining the reason for writing, detailing the incident, and clearly stating the desired outcome. However, it could benefit from a more formal tone and a clearer expression of feelings regarding the experience.

Coherence & Cohesion

7

The letter is mostly coherent and cohesive, with a clear structure. However, there are some minor issues with paragraphing that could be improved for better organization and flow.

Lexical Resource

7

There is a good range of vocabulary used, but some expressions could be more precise and formal. Additionally, a few awkward phrases and repetitions are present, which slightly affect the overall lexical resource.

Grammatical Range & Accuracy

8

The letter demonstrates a wide range of grammatical structures used accurately. However, there are some punctuation errors and minor grammatical mistakes that could be corrected for a higher score.

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