Letter

Band 7+: You recently used a company to help you move your furniture and possessions to your new apartment. The removal company has now asked for your feedback about the service they provided. Write a letter to the removal company. In your letter • explain what went well on the day you moved house • praise an employee who was particularly helpful • mention an aspect of the service that you were not happy with

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Dear Mr. Lang,

I hope this letter finds you in great spirits. I am writing you this letter to express my experience about using your service with the aim of moving my belongings to my new apartment. Thanks to the assistance of your team, especially Human Resource Supervisor, everything took place on time. As you have advertised, the lorry arrived punctually in the morning and the employees started to pack and transfer my furniture with their vehicle. It was a wonderful journey with your team that by the end of the day, I was able to design my home.

Unfortunately, there was a bit inconvenience within the process. When I wanted to pay the cost at the end, I suddenly figured out that the price we have agreed on and the written fee on the contract do not match! This phenomenon shocked me, since I have heard about the reputation of your company and did not expect this to happen.

I would appreciate it if you clarify this issue for me. I look forward to hearing from you soon. Thanks for your understanding.

Yours Faithfully,

Mobina Fathi

Word Count: 187

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter appropriately addresses all parts of the task, explaining what went well, praising an employee (though not by name or job title other than HR Supervisor), and mentioning a problem. The tone is consistently polite and the letter is well-organized. To improve, you could provide more specific details about what went well and be more specific about the employee's helpful actions. Also, clarify the discrepancy in price by stating the agreed-upon price and the price on the contract.

Coherence & Cohesion

The letter is generally well-organized and easy to follow. The purpose of the letter is clear, and the points are presented in a logical order. However, the transition between praising the service and mentioning the problem could be smoother. Consider using a clearer transition phrase to signal the shift in focus. For example, you could add a sentence like, "While I was generally satisfied with the service, there was one issue I would like to bring to your attention."

Lexical Resource

The vocabulary used is appropriate and conveys the message effectively. However, there are opportunities to use more varied and sophisticated language. For example, instead of "a bit inconvenience," you could say "a slight discrepancy" or "a minor issue." Also, consider replacing "figured out" with a more formal phrase like "discovered" or "realized."

Grammatical Range & Accuracy

The letter demonstrates a good command of grammar, with only minor errors. Pay attention to subject-verb agreement and article usage. For example, "Human Resource Supervisor" should be "the Human Resources Supervisor". Also, the sentence "It was a wonderful journey with your team that by the end of the day, I was able to design my home" is a bit awkward. Consider rephrasing it to something like, "Thanks to your team's efficiency, I was able to set up my home by the end of the day."

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