Letter

Band 7+: You recently used a company to help you move your furniture and possessions to your new apartment. The removal company has now asked for your feedback about the service they provided. Write a letter to the removal company. In your letter • explain what went well on the day you moved house • praise an employee who was particularly helpful • mention an aspect of the service that you were not happy with

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Dear Sir or Madam,

I am writing with regard to my recent experience with your business. I opted for your services on July17th to move my belongings to my new residence. I had multiple valuables, essentially ancient pottery and crockery. So, I was genuinely concerned about them; however, I was delighted to find out that none of the items were damaged. Overall, I had a satisfactory experience.

Furthermore, I greatly appreciate the help and support of Mr. Abhi- a distinguished gentleman. He assured me of delivering all my possessions safely; therefore, allowing me to not panic. Moreover, he was making consious efforts to ensure all the packages were enclosed securely. For this reason, I would recommend all my friends and relatives to use your business as it shows me what your priorities are.

Nevertheless, I was disheartened to find out that my recliner sofa incurred a small damage during the process. Although the delivery process was smooth, while offloading it slipped from an executive’s hand and got scratched. I understand this was a honest mistake and the scratch is insignificant; however, I just wanted to report the incident for your records.

Yours faithfully,

Aayush Arora

Word Count: 195

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Overall Band Score

7.5

(+/- 0.5)

Vocabulary Complexity:
C1 - Intricate
Strive to incorporate even richer and more precise language.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter appropriately covers all requirements of the task, providing relevant and sufficient information about the moving experience. The explanation of what went well, the praise for a specific employee, and the mention of a negative aspect are all clearly addressed. The tone is generally appropriate and polite. To further improve, consider adding more specific details to enhance the impact of your points. For example, you could elaborate on the specific actions Mr. Abhi took that were particularly helpful, or provide more detail about the damage to the recliner sofa and its impact.

Coherence & Cohesion

The letter is well-organized and easy to follow. The paragraphing is logical, and the use of cohesive devices is generally effective. However, there are a few instances where the transitions could be smoother to enhance the overall flow. For example, in the second paragraph, consider rephrasing 'For this reason' to better connect the recommendation with the preceding praise of Mr. Abhi.

Lexical Resource

The letter demonstrates a good range of vocabulary, using appropriate and accurate language to convey the message. Terms like 'ancient pottery and crockery,' 'distinguished gentleman,' and 'incurred a small damage' are effective. To further enhance the lexical resource, consider varying your word choice even more to avoid repetition and demonstrate a wider command of vocabulary.

Grammatical Range & Accuracy

The letter exhibits a good command of grammar with a variety of sentence structures. There are a few minor errors, such as 'making consious efforts,' which should be 'making conscious efforts.' While these errors do not significantly impede understanding, careful proofreading could help eliminate them. Overall, the grammar is accurate and supports clear communication.

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Task Response

Coherence & Cohesion

Lexical Resource

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