Letter

Band 7+: You recently visited a local restaurant. The service and food were poor. Write a letter to the restaurant manager. Include: What happened Why you were unhappy What you want them to do

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Dear sir/madam,

I am writing to complain about the poor service I recently experienced at your restaurant. Firstly, I would like to mention that the food was served very late, which was mainly due to the lack of organization and attentiveness among the staff. As a result, I had to wait for more than an hour just to receive my dessert.

Secondly, I would also like to point out that the quality of my main dishes was far below my expectations, I ordered the salted egg creamy salmon, but it was too sour, while the dessert, which was the banana banacosta, was excessively sweet.

In addition, I would appreciate it if you could look into these matters and take appropriate actions, as this could help to improve the customers’ experience and contribute to the restaurant’s reputation

I would be grateful if you could give this matter your prompt attention. Please do not hesitate to contact me if you need any further information.

Your faithfully,

Huu Duc Huy Nguyen

Word Count: 168

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

would: 4

could: 3

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Task Response

The letter appropriately covers all requirements of the task, providing a clear description of the problems, reasons for dissatisfaction, and desired actions. The tone is suitable for a complaint letter. To further enhance the response, consider adding specific details to strengthen the impact of your complaints and suggestions.

Coherence & Cohesion

The letter is generally well-organized and easy to follow. The use of 'Firstly' and 'Secondly' helps to structure the complaints clearly. However, consider varying your linking words and phrases to enhance the flow and avoid repetition. For example, instead of 'Secondly, I would also like to point out,' you could use 'Furthermore' or 'In addition to this.'

Lexical Resource

The vocabulary used is appropriate and conveys the message effectively. Phrases like 'lack of organization and attentiveness' and 'far below my expectations' are well-chosen. To further enhance your lexical resource, try incorporating more specific and descriptive language when detailing the issues with the food. For instance, instead of 'too sour' and 'excessively sweet,' you could use more vivid descriptions like 'unpleasantly acidic' or 'overpoweringly sugary.'

Grammatical Range & Accuracy

The letter demonstrates a good command of grammar, with only minor errors. Pay close attention to sentence structure and punctuation to ensure accuracy. For example, in the second paragraph, there is a comma splice that needs correction: 'the quality of my main dishes was far below my expectations, I ordered the salted egg creamy salmon' should be revised to 'the quality of my main dishes was far below my expectations. I ordered the salted egg creamy salmon' or 'the quality of my main dishes was far below my expectations; I ordered the salted egg creamy salmon.'

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