Letter

Band 4+: You recently visited a local restaurant. The service and food were poor. Write a letter to the restaurant manager. Include: What happened Why you were unhappy What you want them to do

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Dear Mr Black

I am writing to inform you about service and food quality at your restaurant.Last weekend I decided to celebrate my granny’s birthday with our family ,so we booked our seats beforehand.We came to the restaurant an hour earlier and found out that our seats were occupied by other family.Waiters were apologized and found free seat quickly.Then I ordered my granny’s favorite meals ;sushi,pilaw,tomato salad,fish a lemon cake for dessert.We had been waiting two hours before our dish had come.It turned out the staff brought other family’s meals.We were so disappointed and didn’t eat our dinner.I would be grateful If you organize your service and the staff in a good way.

With respect,Mr Simpson

Word Count: 116

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter addresses the task by describing issues with food and service, and how it affected the evening. However, it lacks a clear request for compensation or specific action from the manager. The details about the food quality are vague, and the letter could be better organized. To improve, include more specific complaints about the food (e.g., taste, temperature), clearly state how the evening was ruined, and request a concrete remedy such as a refund or a complimentary meal. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter has a logical structure but lacks clear paragraphing and smooth transitions. The sequence of events is somewhat confusing, and the message is not always easy to follow. Consider using separate paragraphs for each issue (food, service, impact) and linking words to improve flow.

Lexical Resource

The vocabulary is basic and repetitive. There are some inappropriate word choices (e.g., 'seats were occupied by other family', 'Waiters were apologized'). To improve, use more precise and varied vocabulary, such as 'reserved table', 'apologized', 'served the wrong order'.

Grammatical Range & Accuracy

There are frequent grammatical errors, including incorrect verb tenses ('had been waiting', 'had come'), missing articles, and punctuation issues (e.g., semicolon misuse). Work on using a wider range of structures accurately, such as past perfect and conditional sentences, and proofread for errors.

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Task Response

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Lexical Resource

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