Band 7+: You recently went to a bank and you were not happy with their customer service. Write a letter to their manager and in that letter, explain that you went to the bank, explain why you were not pleased with their services, and tell the manager what to do.

Dear Sir or Madam,

My name is Uzoma Vivien Chiamaka. I am your customer at First City Bank, with account number 52780. I was in your Wadera Road branch last week because of the continuous and unexplained tax deductions from my account after every mobile banking transaction.

I was attended to by a customer service Ann. This was after spending about five hours waiting in the reception area. When it finally got to my turn, I was delayed for an additional one hour because of network glitches in your database. Although my grievances were addressed, I was not thrilled that I spent almost the whole day in the bank forfeiting other plans in my schedule.

I recommend your bank opening an online platform where trivial matters can be reported and resolved. That way, the crowd and the waiting time in the bank will be reduced. Additionally, subscription to better network providers and a possible upgrade to your database will help to reduce network problems and improve customer satisfaction. Thank you in anticipation of your consideration.

Yours Faithfully,

Uzoma Vivien Chiamaka