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Letter

Band 8+: You recently went to a restaurant and were very disappointed in the level of customer service. Write an email to a restaurant owner in about 150-200 words. Your email should include the following things: • Describe your situation • Complain about the service • Suggest solutions to improve

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Note: Both the topic and the answer were created by one of our users.

Dear Sir/Madam,

The purpose of my writing today is to express my immense dissatisfaction with the service provided at your restaurant. I would like to lodge a complaint.

I have been associated with your eatery for about 10 years now. Although I was an elated and satisfied customer, the experience last weekend was awful. Since it was my birthday, I organised a treat for my friends at your supreme restaurant. Nonetheless, the servers were not only rude but were also not providing timely serving.

Based on the terrible handling I received, I would like to complain against your waiters. Even though this was my first horrible experience, I want you to consider this as a serious concern to be addressed on priority.

In order to mitigate the issue at hand, I have a couple of suggestions to make. First of all, your serving staff needs some training on customer handling and time management. Furthermore, you may also hire additional supervisors or managers who can please your customers.

I am looking forward to seeing how my suggestions translate into prompt actions from your side. Your cooperation in this matter would be highly appreciated.

Yours truly,

Bhagesh Puri

Word Count: 196

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Overall Band Score

8

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

would: 3

Try using synonyms for the above words

Task Response

8.5

The letter fully addresses the task by describing the situation, complaining about the service, and suggesting solutions to improve. Well done!

Coherence & Cohesion

7.5

The message is clear and easy to follow. The ideas are logically organized with appropriate paragraphing. To enhance coherence, consider using more linking words and phrases to connect ideas smoothly.

Lexical Resource

7.5

A good range of vocabulary is used appropriately. Try incorporating more varied and sophisticated vocabulary to further enhance the lexical resource.

Grammatical Range & Accuracy

7.5

There is a wide range of sentence structures used accurately. Some minor punctuation errors are present. Proofreading for punctuation and grammar would be beneficial.

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