Band 9: You should spend about 20 minutes on this task 150 words minimum. The pictures show the total number of visitors to Ashdown museum and their satisfaction levels. Report the main features and make comparisons where relevant.

The table displays how many people visited Ashdown Museum in the year prior to and the year following its refurbishment, while the pie charts illustrate the responses to surveys of visitor satisfaction during the same two years.

Overall, visitor numbers and satisfaction both increased following the refurbishment.

There were 74,000 people visiting the museum in the year before it was refurbished, and this number climbed significantly to 92,000 in the year after the refurbishment.

Moving on to visitor satisfaction, those who rated their experience as ‘dissatisfied’ made up the greatest proportion of respondents in the year before the museum was refurbished, at 40%. However, this number showed a dramatic decline to only 15% after the refurbishment. The proportion of respondents who were very dissatisfied with their visit also fell, to only 5%. The proportions of those who responded ‘satisfied’ and ‘very satisfied’, in comparison, both went up in the year after the refurbishment, to 40% and 35% respectively, and these were the two most common responses that year.