Letter

Band 7+: You should spend about 20 minutes on this task. You recently bought a product from a shop, but when you got home you found it was damaged. Write a letter to the shop manager. In your letter: describe the product you bought explain what the problem is say what you would like the manager to do Write at least 150 words.

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Dear Sir or Madam,

I am writing to express my concern regarding the product I recently bought from your online store.

A few months ago, I moved into my new apartment. The building is almost 30 years old, so the door lock is old too. For this reason I bought a new locking mechanism from your online store. This is the newest model and it has a keyless entry feature.

But when the package arrived, I saw the damages on the cargo box. Also the box was wet. Maybe because of the rain, it got wet. Although I need it, I have not opened the package yet.

I would be grateful if you could send the new lock mechanism or provide a full refund as soon as possible. If necessary, I can send you the invoice by email.

Thank you in advance for your understanding and assistance.

Furkan Özkaya

Word Count: 149

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter appropriately covers all requirements of the task, explaining the product purchased, describing the damage, and stating the desired action. There are a few minor areas for improvement. For instance, providing the specific date of purchase would enhance the clarity. Also, elaborating on the extent of the damage to the box and speculating about potential damage to the product inside could strengthen the description. Overall, the letter is well-written and effectively addresses the prompt. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter is generally well-organized and easy to follow. The purpose of the letter is clear from the beginning, and the information is presented in a logical order. However, there are a few areas where the coherence could be improved. For example, the transition between describing the purchase and detailing the damage could be smoother. Consider using transitional phrases to connect ideas more explicitly.

Lexical Resource

The vocabulary used is appropriate for the task. However, there's room to enhance the lexical resource by incorporating more varied and precise language. For instance, instead of repeatedly using 'box,' you could use 'packaging' or 'container' to add nuance. Also, consider using stronger adjectives to describe the damage. Boost vocabulary complexity to elevate the overall score.

Grammatical Range & Accuracy

The letter demonstrates a good command of grammar, with only minor errors. Pay attention to sentence structure and word choice to enhance clarity and precision. For example, rephrasing sentences like 'Maybe because of the rain, it got wet' to 'It may have gotten wet due to the rain' can improve grammatical accuracy and flow.

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