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Letter

Band 5+: You should spend about 20 minutes on this task. You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter explain the situation complain about the bad service ask for immediate delivery of your order or your money back You should write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

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Dear Sir or Madam,

I am writing to convey my disaffection about the post-purchasing service from your shop. I am a customer for around three years with considering purchases.

Due to my son’s birthday, I am planning to surprise him with a special gift on his party. Therefore, I have purchased a pre-order on your online service since three week ago. And I was informed that the parcel would be delivered on time. But until this moment I have not received anything. I have no choice. My family have to celebrate the party with no special present.

Moreover, I was wondering what happened to my unreceived order. Then I had sent an email to your shop. Otherwise, there are no responsibility from your staff. As such, I was so disappointed for your service-mind.

I would be grateful if you could clarify the currently situation and delivery my order immediately.

I am looking forward to your reply.

Your faithfully,

Mrs. Pathanut Chairutthanathorn

Word Count: 161

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter adequately addresses the task by explaining the situation, complaining about the service, and requesting immediate delivery or a refund. However, it could be more specific about the order details and the inconvenience caused by the delay.

Coherence & Cohesion

The letter is mostly coherent and cohesive, with ideas logically presented. However, there are some minor issues with paragraphing that could be improved for better organization.

Lexical Resource

There is a good range of vocabulary used, but some phrases could be more formal and precise. Try to use more sophisticated language to enhance the overall lexical resource.

Grammatical Range & Accuracy

The letter demonstrates a variety of sentence structures and generally accurate grammar. However, there are some punctuation errors and awkward phrasing that could be revised for better clarity.

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You should spend about 20 minutes on this task. You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter explain the situation complain about the bad service ask for immediate delivery of your order or your money back You should write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

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Band 4+

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Band 6+

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Band 6+

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Band 6+

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

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