Letter

Band 5+: You signed up for a subscription box service but have been consistently receiving the wrong items. You've contacted customer service multiple times without a satisfactory resolution. Write a letter to the company apologizing for your frustration; however, please state your complaint: - Explain the issue you've been experiencing with the subscription box. - Describe the steps you've already taken to resolve the problem. - Suggest a solution to rectify the situation and prevent it from happening again.

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Dear Sir,

I am writing this letter to complain about the wrong service I have been subscribed since I signed up for your service.

First of all, I would like to apologise for the previous angry tone that I used during my call with the customer service person at your company.

Since past few days I have been constantly receiving wrong items from the subscription service. For example, I wanted to have a week chicken meal but I got a week vegetable meal. In addition to, I ordered a week of groceries but I received groceries of a single day.

I would like to investigate this issues from your end and take a serious actions to make sure such problem do not arise in the future.

Thanks for taking your time to read this letter. If you need any assistance please do let me know.

Yours faithfully,

Saajan Raj Pandey

Word Count: 150

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

service: 3

Try using synonyms for the above words

Task Response

The letter addresses the task, but there are some areas for improvement. The reasons for the previous tone could be more detailed. While examples are provided, they lack specific details. The letter could benefit from a clearer statement of what you expect to resolve the issue, such as a refund, correct deliveries, or cancellation of the subscription. The tone is generally appropriate, but the language could be more precise and professional.

Coherence & Cohesion

The letter's organization is somewhat unclear, and the flow of ideas could be improved. The introduction could be more direct, immediately stating the purpose of the letter. The body paragraphs lack clear transitions between the apology, examples, and requested actions. Consider using transitional phrases to link ideas and improve the overall coherence. For example, you could start the second paragraph with 'Firstly,' to introduce the apology, and then use 'Furthermore,' or 'In addition,' to transition to the examples of incorrect deliveries. The conclusion is abrupt and lacks a strong closing statement. Consider adding a sentence that reiterates your expectations or expresses your hope for a resolution.

Lexical Resource

The vocabulary used is relatively simple and lacks the range needed to express ideas precisely. While the language is generally appropriate, there are missed opportunities to use more specific and varied vocabulary. For example, instead of saying 'wrong service,' you could say 'incorrect subscription items' or 'mismatched deliveries.' Instead of 'take serious actions,' consider 'implement corrective measures' or 'take immediate steps.' Expanding your vocabulary and using more precise language will enhance the clarity and impact of your writing.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. For example, 'I have been subscribed' should be 'I have been receiving' or 'I subscribed.' 'Since past few days' should be 'For the past few months' or 'Recently.' 'Investigate this issues' should be 'investigate these issues.' There are also issues with sentence structure and word choice that make the letter sound unnatural. For example, 'I would like to investigate this issues from your end and take a serious actions to make sure such problem do not arise in the future' could be rephrased as 'I request that you investigate these issues and take corrective measures to prevent similar problems in the future.' Focus on improving your grammar and sentence structure to enhance the accuracy and clarity of your writing.

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Band 8+

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