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Letter

Band 5+: You signed up for a subscription box service but have been consistently receiving the wrong items. You've contacted customer service multiple times without a satisfactory resolution. Write a letter to the company apologizing for your frustration; however, please state your complaint: - Explain the issue you've been experiencing with the subscription box. - Describe the steps you've already taken to resolve the problem. - Suggest a solution to rectify the situation and prevent it from happening again.

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Note: Both the topic and the answer were created by one of our users.

To, XYZ

I had recently subscribed to your Manga books. For the first delivery I got the intended books, but later from the second delivery I started getting repeated editions and similar copies, your company website clearly mentioned to deliver random and unique copies in each delivery which I am not getting. I expect to get unique books from each delivery and and newer versions of the series. Please check this issue and resolve this as soon as possible. I have attached the receipts and the photos of the delivery I got. I hope to hear from you soon.

With Regards,

ABC

Word Count: 102

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Overall Band Score

5
(+/- 0.5)
Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.
Grammar Mistakes: N/A
Vocabulary Repetition:
delivery: 5
books: 3
Try using synonyms for the above words

Task Response

5
The letter addresses the task by explaining the problem with the subscription, stating expectations, and requesting a resolution. However, the tone could be more apologetic as requested in the prompt. To improve, consider adding a sentence at the beginning expressing regret for having to complain. Also, elaborating on the specific impact of receiving the wrong items could strengthen the letter. The letter falls short of the required 150 words.

Coherence & Cohesion

5
The letter is generally coherent, but could benefit from improved paragraphing and transitions to enhance the flow of information. Consider expanding on each point to provide more context and clarity. For example, elaborating on the specific repeated editions received would strengthen your argument.

Lexical Resource

5
The vocabulary is adequate for the task, but could be enhanced by using more varied and precise language. For instance, instead of 'similar copies,' you could use 'duplicate editions' or 'near-identical volumes.' Incorporating more specific vocabulary related to manga books would also demonstrate a better command of language.

Grammatical Range & Accuracy

5
The letter contains grammatical errors that affect clarity. For example, the sentence 'For the first delivery I got the intended books, but later from the second delivery I started getting repeated editions and similar copies' could be restructured for better flow and accuracy. Pay attention to sentence structure, verb tense consistency, and correct use of articles and prepositions. Proofreading carefully before submission can help identify and correct these errors.

Answers On The Same Topic:

You signed up for a subscription box service but have been consistently receiving the wrong items. You’ve contacted customer service multiple times without a satisfactory resolution. Write a letter to the company apologizing for your frustration; however, please state your complaint: – Explain the issue you’ve been experiencing with the subscription box. – Describe the steps you’ve already taken to resolve the problem. – Suggest a solution to rectify the situation and prevent it from happening again.

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