Letter

Band 6+: You signed up for a subscription box service but have been consistently receiving the wrong items. You've contacted customer service multiple times without a satisfactory resolution. Write a letter to the company apologizing for your frustration; however, please state your complaint: - Explain the issue you've been experiencing with the subscription box. - Describe the steps you've already taken to resolve the problem. - Suggest a solution to rectify the situation and prevent it from happening again.

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Subject: complaint about a contents of the box

Dear Sir/Madam,

I am writing to complain about the subscription box I received from your company. I signed up for a monthly self-care box that promised good quality skincare products and useful items.

However, the box I got was very disappointing. The items were low quality and not what you advertised. For example, the cream looked cheap, the candle was broken, and some items did not seem useful at all. Overall, the box did not match what I expected.

I am not happy with this service. I would like a full refund or a new box with better quality items as promised.

I hope you will solve this problem quickly.

Yours faithfully,

Rimsha

Word Count: 121

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Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

quality: 3

items: 3

Try using synonyms for the above words

Task Response

The letter adequately addresses all parts of the task, clearly stating the issue, providing specific examples, and suggesting a resolution. To improve, consider adding more specific details about the promised contents versus the received items to strengthen your argument. Also, elaborating on why certain items were not useful could further enhance the letter's impact. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter is well-organized and easy to follow. The paragraphing is logical, with a clear introduction, body, and conclusion. Transitions between sentences and paragraphs are generally smooth, contributing to the overall coherence of the letter. To further enhance coherence, consider adding more specific details or examples to support your claims, making the letter even more convincing.

Lexical Resource

The vocabulary used is appropriate and effectively conveys the message. There is a good use of descriptive words to explain the issues with the subscription box. To improve lexical resource, try incorporating a wider range of synonyms and more specific vocabulary related to the items in the box and their quality. This would add depth and precision to your descriptions.

Grammatical Range & Accuracy

The letter demonstrates a good command of grammar with only minor errors. Sentence structures are varied and generally accurate. Punctuation is used correctly throughout the letter. To further enhance grammatical accuracy, carefully review each sentence for minor errors and consider using more complex sentence structures where appropriate to showcase your grammatical range.

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Band 6+

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Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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