Letter

Band 4+: You stayed in a Baku hotel, but your room was noisy and the air conditioner did not work. Write a formal complaint letter to the hotel manager. Describe the problems clearly, explain when you stayed and how it affected your rest, and request a refund or a room change. Ask for a written response within a few days. You should write at least 150 words. In your letter, you MUST use the name provided. Salutation: Dear Mr. Mammadov! Closing: Ms. Aliyeva

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Dear Kotel Manager,

I am writing to express my dissatisfaction regarding the problems I faced when I was a guest in your hotel.

The first thing I want to bring your attention is that air condition in the room was not working. Despite my mass request to fix the air conditioner or move me to another room, I was just ignored.

My requests were not in vain, because of my weak immune . after this visit I cought a cold and spent 3 days in hospital.

In addition to this the neighbours were too noisy as they organaised party and listened a loud music all night. No one ever warned them to stop and to not distrub the peace of people.

In the end ,I realized that I chose the wrong place to relax and all your advertisements of your hotel on Internet, were not justified.

I kindly request a full refund or I will be forceD to take further actions.

Thank you for your attention to this matter. I eagerly Await your propt resolution. You con call me on (+994) 5030000 Any time

Your faithfully,

Ms.Alieva

Word Count: 187

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Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter generally addresses the requirements of the task, but there are some issues that detract from the overall achievement. The problems are described, but the letter lacks specific details about the dates of the stay and the exact impact on the writer's rest. The tone is somewhat inconsistent, mixing formal and informal elements. The letter includes some irrelevant information (hospital stay) that detracts from the focus on the hotel issues. To improve, provide specific dates of your stay, elaborate on how the noise and lack of air conditioning affected your rest, and maintain a consistently formal tone throughout the letter. Focus on the hotel-related issues and avoid introducing unrelated personal health problems.

Coherence & Cohesion

The letter's organization is somewhat unclear, and the transitions between points could be smoother. Consider using more explicit linking words and phrases to guide the reader through your complaints. For example, you could start a new paragraph for each distinct issue (air conditioning, noise) to improve clarity. Also, the conclusion feels abrupt; try to summarize your desired outcome more clearly and reiterate your expectation for a response.

Lexical Resource

The vocabulary used is basic and lacks the precision needed for a formal complaint. For instance, instead of 'mass request,' you could use 'repeated requests.' Vary your word choice to convey your dissatisfaction more effectively. For example, instead of 'too noisy,' consider 'excessively loud' or 'disruptively noisy.'

Grammatical Range & Accuracy

The letter contains several grammatical errors that impede understanding. Correct the subject-verb agreement ('air condition was not working' should be 'air conditioning was not working'), and pay attention to verb tenses. The sentence 'My requests were not in vain, because of my weak immune . after this visit I cought a cold and spent 3 days in hospital' is grammatically incorrect and unclear. It should be rewritten for clarity and accuracy. Also, 'forceD' should be 'forced', and 'Await' should be 'await'.

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You are unhappy with a new service offered at your local library. Write a letter to the library manager. You should include: - what the new service is - why you are unhappy with it - suggest how the service could be improved.

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