Band 7+: You subscribed to a new internet service plan a few weeks ago, but you are experiencing slow internet speeds and unreliable service. Write a letter to the internet service provider complaining about the poor service. You should include details about: - the details of your internet plan and when you subscribed - describe the problems you are experiencing with the service - what steps you want the provider to take to fix the problem.

Dear Customer Support Team,

I am writing to express my dissatisfaction with the quality of the internet service i have been receiving since i subscribed to your new plan on November 25th, 2025. My account number is 284731, and according to the contract, my plan should provide download speeds of up to 100 Mbps. However, the actual performance has been signiflcantly below what was promised.

For the past two weeks, my connection has rarely exceeded 12-15 Mbps,and at peak hour it sometimes drops even lower, making it almost impossible to stream videos or attend online classes properly. This discrepancy between the advertised and real sdeed is not only inconvenient but also quite frustrating, especially considering the cost of the plan. I understand that speeds may vary, but such a huge gap seems unreasonale and honestly feels like misleading advertisement.

I kindly request that you investigate this issue and take immediate steps to resolve it. Ideally, I would like a technical inspection of my connection, and if the prolem cannot be fixed promptly, I expect either a refund or an adjustment of my mouthly fee to reflect the actual service I’m getting, I hope we can solve this matter without unnecessary delays.

Thank you in advance for your attention. I look forward to your response and a more reliable connection soon.

Your sincererly, Symbat.