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Letter

Band 7+: You subscribed to a streaming service that has recently made significant changes to its content library and pricing. These changes have negatively impacted your viewing experience. Write a letter to the streaming service provider expressing your dissatisfaction. You should include details about: - the specific changes that you find problematic - how these changes have affected your usage of the service - what resolution you are seeking from the company.

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Note: Both the topic and the answer were created by one of our users.

To whom it may concern,

Good day, my name is Elias and I have a few concerns regarding the recent changes your company has made in terms of the content library and the pricing. Although I know that this may not immediately be addressed by those in charge of creating these changes, as a customer for 10 years, I believe it is necessary to let you know my thoughts, as it has negatively impacteed my viewing experience. To give some context, I am subscribed to the premium plan which is $35 a month, which gives me access to my library from 3 different devices simultaneously. However, as of lately, the account seems to only play on one device at a time despite still falling under the premium plan. Aside from this persistent problem, another would be the price increase from $35 to $70 a month, which is quite distasteful. Not only has the video quality dropped significantly, but the number of movies and shows in the catalogue have decreased. This has caused me to consider subscribing to other streaming services, just to watch the shows that were removed from your platform. Not only has this caused unnecessary stress but the amount charged for a premium account with mediocre service is quite displeasing. I ask that the company fix the glitches involving the number of devices allowed to play the shows and to revert the price back to $35 if they don’t plan on adding more shows or fixing the video quality.

I look forward to hearing your thoughts on this matter immediately,

Elias

Word Count: 263

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Overall Band Score

7

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

shows: 4

premium: 3

which: 3

Try using synonyms for the above words

Task Response

7

The letter adequately addresses the task by outlining the problematic changes, their impact, and the desired resolution. The content is relevant and presented in a clear manner. To improve, consider providing more specific examples of content removed or quality issues to strengthen your argument. Also, refine the tone to be more assertive and direct in stating your expectations for resolution.

Coherence & Cohesion

7

The letter is generally well-organized and the message is clear. However, there are a few areas where coherence could be improved. For example, in the first paragraph, the transition from introducing the concerns to mentioning the 10-year customer status could be smoother. Also, consider using more varied cohesive devices to link ideas within paragraphs.

Lexical Resource

7

The vocabulary used is appropriate and conveys the message effectively. However, there's room to enhance the lexical range by incorporating more sophisticated vocabulary related to streaming services and customer dissatisfaction. For instance, instead of 'quite distasteful,' you could use 'unjustifiable' or 'exorbitant.' Also, consider using synonyms to avoid repetition of words like 'shows' and 'service'.

Grammatical Range & Accuracy

7

The letter demonstrates a good command of grammar, but there are a few errors that need attention. For example, 'negatively impacteed' should be 'negatively impacted.' Also, the sentence structure can be improved in some places for better clarity. For instance, consider rephrasing sentences like 'Not only has this caused unnecessary stress but the amount charged for a premium account with mediocre service is quite displeasing.' to enhance readability.

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