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Letter

Band 5+: You subscribed to an online streaming service a month ago, but you've experienced constant technical issues and poor customer support. Write a letter to the streaming service provider complaining about the problems you've encountered. You should include details about: - the specific technical issues you are facing - the unsatisfactory customer support you received - what resolution you are seeking, such as a refund or improved service.

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Note: Both the topic and the answer were created by one of our users.

Dear sir or madam.

Im writing this report due to technical difficulties after my subscription.

Last weak i saw an advertisement offer fair price and include many channels. I subscribed due to a high positive reviews. However, i have noticed some constatly lags and delays on my tv channels. And it’s frustrating and ruining the experience.

Yesterday, there is a match between Saudi Arabia and Argentina, it was important match to watch; however due to the issues i got, it was a horrible experience.

I wish kindly if you can bring a technician to fix the satellite or the receiver or just cancel my subscription and renew it again.

I will be free at the weekend between 4pm to 9pm and the address is ( Wall Street 831 ), if you want to bring the technical staff to my home.

Kind regards,

Jason Smith.

Word Count: 144

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Overall Band Score

5
(+/- 0.5)
Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.
Grammar Mistakes: N/A
Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

6
The letter adequately addresses the task by outlining the technical issues, their impact, and desired solutions. The content is relevant and generally well-organized. To improve, consider providing more specific details about the technical issues (e.g., error codes, frequency of lags) and being more direct about your desired resolution (refund, specific compensation). The letter falls short of the required 150 words.

Coherence & Cohesion

5
The letter is generally coherent, but the organization could be improved. Consider structuring your letter with a clear introduction stating the purpose, followed by paragraphs detailing the issues, their impact, and your desired resolution. Using more transitional phrases would also enhance the flow between ideas.

Lexical Resource

5
The vocabulary is adequate for the task, but there's room for improvement. Try to use more precise and varied language to describe the technical issues and their impact. For example, instead of 'constantly lags and delays,' you could use 'frequent buffering and interruptions.' Also, vary your sentence structure to make the letter more engaging.

Grammatical Range & Accuracy

4
The letter contains several grammatical errors that affect clarity. Pay close attention to verb tense consistency, subject-verb agreement, and correct article usage. For example, 'Im writing' should be 'I am writing,' and 'Last weak' should be 'Last week.' Proofread carefully to catch these errors.

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