Letter

Band 8+: You subscribed to an online streaming service a month ago, but you've experienced constant technical issues and poor customer support. Write a letter to the streaming service provider complaining about the problems you've encountered. You should include details about: - the specific technical issues you are facing - the unsatisfactory customer support you received - what resolution you are seeking, such as a refund or improved service.

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Note: Both the topic and the answer were created by one of our users.

Dear Customer Service Team,

I am writing to express my dissatisfaction with your online streaming service, which I subscribed to a month ago.

Since the first week of my subscription, I have experienced constant technical issues. The videos often freeze, the sound is delayed, and sometimes I cannot log in at all. I have tried reinstalling the app and checking my internet connection, but the problem still occurs every day.

I contacted your customer support several times, but the responses were slow and unhelpful. The representatives only suggested restarting my device, which did not solve the issue.

I would appreciate it if you could either fix the technical problems immediately or provide a partial refund for this month’s subscription. I hope this issue can be resolved soon.

I look forward to hearing from you soon.

Yours sincerely,

Zing Ding Dong

Word Count: 140

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter appropriately addresses all requirements of the task, providing relevant details about the technical issues, unsatisfactory customer support, and the desired resolution. The tone is suitable for a complaint letter. To further enhance the response, consider adding specific examples of when you contacted customer support and the exact responses you received. Also, you could specify the type of device you are using to access the service. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter is well-organized and easy to follow. The paragraphing is logical, and the flow of information is smooth. The use of cohesive devices is effective, creating a clear and coherent message. To further enhance coherence, consider adding transition words or phrases to strengthen the connections between ideas.

Lexical Resource

The vocabulary used is appropriate and effectively conveys the message. There is a good range of words and phrases. To enhance the lexical resource, consider incorporating more specific or nuanced vocabulary related to technical issues and customer service interactions.

Grammatical Range & Accuracy

The letter demonstrates excellent grammatical control. A wide range of structures are used accurately and appropriately. Punctuation is also handled well throughout the letter.

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