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Letter

Band 9: You use the campus printing service to print readings for your classes. This week, your printing balance decreased much more than expected after you printed a small document, and the online history shows a larger job you do not recognize. Write an email to the campus printing services staff. In your email, do the following. Describe the unexpected charge and when you noticed it. Provide details about your recent printing and account information. Request a review and ask how the balance can be corrected. Write as much as you can and in complete sentences.

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Dear Campus Printing Services Team,

I am writing because I noticed an unexpected charge on my printing account this week. After printing a short document for one of my classes, my balance decreased much more than I expected. I checked the online printing history and saw a much larger print job listed there, but I do not recognize it and I do not believe I printed that document.

I noticed this problem yesterday evening when I logged into my account to check my remaining balance. Earlier that day, I only printed a five-page reading for my English class in the library computer lab. Normally, a small print job like that only reduces my balance by a small amount, but this time I lost almost ten dollars.

My student account is under the name Diego Gonzalez, and my student ID is 20245678. The print history shows a large job of about 120 pages printed on Tuesday afternoon, but I was not on campus at that time, so I am sure that I did not make that print request.

Could you please review my account and check if there was an error or if someone else used my printing balance by mistake? I would also like to know what steps I should follow so that my balance can be corrected and the extra charge can be refunded.

Thank you very much for your help. I look forward to your reply.

Sincerely,

Diego Gonzalez

Word Count: 241

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Overall Band Score

9

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

printing: 5

balance: 5

account: 4

print: 4

printed: 3

Try using synonyms for the above words

Task Response

9

The letter appropriately satisfies the requirements of the task. It is well-organized, clearly describes the issue, provides necessary details, and makes a specific request for review and correction. The tone is professional and polite. There are no noticeable omissions or lapses.

Coherence & Cohesion

9

The letter presents a clear and logical flow of information, making it easy to follow the issue and the requested actions. The paragraphing is well-managed, contributing to the overall coherence.

Lexical Resource

8

The letter demonstrates a wide range of vocabulary used accurately and appropriately. The language is natural and sophisticated, effectively conveying the message. Pay attention to vocabulary repetition to improve the overall score.

Grammatical Range & Accuracy

9

The letter exhibits a wide range of grammatical structures with full flexibility and control. Punctuation and grammar are used appropriately throughout, enhancing the clarity and professionalism of the communication.

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