Letter

Band 5+: You visit a sports centre regularly, and there is a problem with the changing rooms in it. You have complained about it several times but with no success. Write a letter to the manager of the sports centre. In your letter, • describe what the problem with the changing rooms is • say what happened the last time you complained • explain what you want the manager to do Write at least 150 words

See all user-written answers on this topic

Skyrocket your IELTS band score by 1-2 points in under a month with our premium plan!

Note: Both the topic and the answer were created by one of our users.

Dear Mr. Kumar,

I am writing to complaint about an issue with the trail rooms in your sports centre.

I am a frequent customer for sports centre, and I believe it had great customer service over the years. But the waiting time to try our outfits in the change room have been increasing for three months. Because two of the existing cabins had been locked due to stacking of new footwear.

Last month, I had reached out to a staff member and raised a complaint. Unfortunately, nothing was changed, therefore I asked another staff member who was at the counter. He then mentioned that the complaint was not filed before. Then I came to knew that the agent I had spoken had resigned.

Kindly, investigate and take required action over the issue. Moreover, please instruct all your current staff to be attentive as well as quick for customer’s queries.

I would like to hear from as soon as you receive my letter.

Yours sincerely,

Varun

Word Count: 165

Check Your Answer On This Topic?

Check My Answer

Generate A Band-9 Sample Answer?

Generate A Sample

Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:

complaint: 3

staff: 3

Try using synonyms for the above words

Task Response

The letter adequately addresses the task by describing the problem with the changing rooms, recounting a previous complaint, and stating the desired action. There are a few minor grammatical errors and awkward phrasings, but overall the letter is clear and coherent. To improve, focus on using more precise language and ensuring grammatical accuracy throughout the letter.

Coherence & Cohesion

The letter is generally coherent, but the flow could be improved with better transitions between ideas. Consider using more cohesive devices to link sentences and paragraphs more smoothly. For example, you could use 'Furthermore' or 'In addition' to add information. Also, ensure that each paragraph focuses on a single main point to enhance clarity.

Lexical Resource

The vocabulary is adequate for the task, but there's room for improvement in terms of variety and precision. Try to use more specific and descriptive words to convey your message more effectively. For instance, instead of 'great customer service,' you could say 'excellent customer service' or 'exceptional customer service'. Also, avoid informal language.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. Pay close attention to verb tense consistency, subject-verb agreement, and correct article usage. For example, 'I am writing to complaint' should be 'I am writing to complain,' and 'trail rooms' should be 'changing rooms'. Proofread carefully to catch these errors.

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Other Topics:

You travelled by plane last week and your suitcase was damaged. Write a letter to the airline company. In your letter: Explain what happened to your suitcase Describe the damage Say what you want the airline to do

You recently moved to a new apartment. Write a letter to your landlord about a problem in the apartment. In your letter: • explain what the problem is • describe how it affects you • say what you would like the landlord to do

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Other Topics:

Plans & Pricing

Free

Premium