Letter

Band 5+: You want to complain about the service that you received in the hotel you stayed in while attending a recent meeting. Write a letter to the person who organized the meeting. In the letter Describe the meeting Explain the problems with the service Suggest what the meeting organizer should do.

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Dear Sir,

I am writing this letter to surface the issues I had faced at Hilton Hotel during my stay.

I have received your invite to attend the National Business Summit 2024, where we planned to discuss future goals and strategies on business expansion of our company.

To attend the conference my living arrangements have been done at Hilton Hotel. I was alloted an executive suit. When I reached my room, I saw my bedsheet was dirty. To change the same, I have contacted room service. However, they didn’t change it the same day. Moreover, I was not offered anything for breakfast in the morning.

I highly recommend you to escalate aforementioned problems to the concerned authority at the hotel management, so that they can do the needful for taking serious action on the inconvenience caused.

Your early and active intervention would be helpful to improve future experience for attending meeting.

Looking forward to your early response.

Yours Faithfully,

Hardik Joshi

Word Count: 161

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

hotel: 3

Try using synonyms for the above words

Task Response

The letter adequately addresses the task by describing the meeting, explaining the problems with the service, and suggesting a course of action for the meeting organiser. However, more specific details about the meeting and the problems faced at the hotel could enhance the response.

Coherence & Cohesion

4.5

The letter is mostly coherent and cohesive, with ideas presented in a logical order. However, there are some minor lapses in cohesion, such as the abrupt transition between discussing the meeting and the hotel issues. Additionally, the conclusion could be more developed to summarize the main points effectively.

Lexical Resource

4.5

There is a reasonable range of vocabulary used, but more sophisticated and varied vocabulary could be incorporated to enhance the overall lexical resource. Additionally, some awkward phrasing and word choices are present, affecting the overall lexical quality.

Grammatical Range & Accuracy

5.5

The letter demonstrates a good range of grammatical structures with mostly accurate use of punctuation and grammar. However, there are some errors in verb tense consistency and sentence structure that could be improved for a higher score.

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