You booked a holiday online, but upon arrival, the accommodations were significantly different from what was advertised. Write a letter to the customer service department of the booking website, explaining the situation. You should include details about: - what you booked and what you received - the specific discrepancies between the advertisement and reality - what resolution you are seeking.

Dear mr. Andrey I have booked a vacation package online recently, however by the time i arrived at hotel, the room did not looked as good as on the website. According to images on the website, the room supposed to have sea view, free wi-fi and tv. In addition, it says that it would take […]

Dear rental company We had booked online your service for a vacation rental. Sadly, it was totally different compared from what you had advertised. The advertisement displayed that the car launched was at least in the last five years. Meanwhile, the one that we received was an old car launched more than ten years ago. […]