In recent years, significant innovation has been made in the field of commerce, leading to the transformation in customer behaviors. I am of the firm belief that advanced technology has made noticeable improvements in customers’ lives.
Firstly, it could not be denied that traditional places where trade is carried out like markets and supermarkets have been gradually replaced by e-commerce platforms. People tend to go to the online website or online marketplace in social media such as Facebook to search for in-need things. Greatest benefits they could find when shopping online is the price transparency of the ecommerce site as well as easily searchable toolbars which they could use to find exactly what they want. Incorporated with the flock of the buyers into the online world, the sellers have a higher tendency to set up their own digital shops. Online merchants gain enormous advantage when they could reach a wider pool of customers because there are no boundaries in the online world.
On top of that, following the emergence of ecommerce, the shipping and payment aspects of purchasers have gone through a rapid evolution. Cashless payments have been encouraged strongly due to the high level compatibility with online shopping. Not only gaining a special promotion from non cash payments, buyers find it safer and more convenient rather than paying with cash in delivery. Besides, shipping service providers have improved themselves steadily to match the demand of shoppers. It is now common to have a same-day delivery instead of waiting for a week’s shipments 5 years ago.
In conclusion, I am convinced that technological advancement has made a considerable difference to human life, mostly positive ones.