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Letter

Band 5+: You have just come back from a holiday overseas. When you arrived back, you discovered that the airline had lost your suitcase. Write to the Customer Relations department of the airline. In the letter, • explain the situation • describe the suitcase and its contents • say what you want the airline to do

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Dear Sir/Madam,

I am writing to express my disappointment about my lost baggage by airline. I arrived back from abroad after my vacation and when I reached at the airport, I went to get my suitcase from belt and i waited there for 1.5 hour, then I went to customer service desk they told me that they have no baggage that belongs to me. I requested them to search where it is, but they did not pay attention to me, which was so frustrated.

It was aqua blue color bag with two red ribbons tied with handle with refernece number-M007K. I had clothes, charging wires with some pictures in the bag, and it also include some antique pieces, I bought overseas. Please ensure that you look into this situation and deliver my suitcase soon to my home address.

I look forward to your prompt reply and delivery of my baggage.

Yours faithfully,

Reetu

Word Count: 153

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

6.5

The letter adequately addresses all parts of the task. However, expanding on the description of the lost items and the desired resolution would improve the response.

Coherence & Cohesion

5.5

The letter's message is mostly clear, but the flow could be improved with better sentence structure and paragraphing. Some grammatical errors affect the overall coherence.

Lexical Resource

The vocabulary used is appropriate, but a wider range and more precise word choices would enhance the letter's impact. Some lexical errors are present.

Grammatical Range & Accuracy

While some grammatical structures are used correctly, numerous errors affect the overall accuracy and fluency. Improving grammatical accuracy is crucial.

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