The first bar chart depicts the actual and target proportion of punctual buses, while the second chart shows information about how the quantity of complaints varied in five consecutive years from 1999 to 2003.
Overall, although the objectives of buses arriving on time moderately decreased over time, the company always failed to reach their goals, leaving aside the year 2003. Notably, there were more bus users dissatisfied with the services over time.
Looking first at the initial chart, 85% was the actual percentage of prompt buses in 1999. This pronounced number propelled the figure for this year into the highest rank throughout the given time frame, despite a marginal discrepancy of 1% compared with the target, 86%. Following this, a precipitous fall of 3% was witnessed, hitting a through of 82% in 2000 while the company still aimed to have 86 out of 100 buses coming on schedule in that year. In the next two years, the confirmed rate of punctuality rebounded and hovered around 84%, closely following the target of 85%. Appearing timely was the actual state for south of 85% of buses in 2003, and this was the sole recorded proportion exceeding the desire, which marked the second position during 1999 and 2003.
Regarding how many complaints that the bus company received, there was a considerable fluctuation over the given period. Commencing approximately 70 in the first survey year, the number of criticism escalated one third before plunging to 82 in 2001. Following this, people are inclined to report the problems about services in two last surveyed years, albeit to a lesser extent. In 2003, 120 was the quantity of complaints, leading the chart over the examined phase.