Band 5+: The charts show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel’s customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Summaries the information by selecting and reporting the main features, and make comparisons where revelant.

The given pie charts illustrate the Parway Holtel’ customer service rate, namely excellent, good, satisfactory, poor, and very poor between 2005 and 2010.

Overall, it is obvious that the service of the hotel was enhanced through years resulting in the increase number of visitors rating good and excellent level in 2010 while the satisfactory rate and the lower ones were dominamce in 2005.

Regarding the figure of satisfactory level of service, its proportion was predominant at near a half percent, following was poor and very poor rate with the former was at 21% and the latter was 15% in 2005. However, in 2010 there was a significant improvement in the hotel’s customer service that the number of people rating satisfactory fell to 17% and the rate for poor and very poor also reduced rapidly.

In terms of the data in excellent and good level in 2005, because of poor customer service, only 5% of customer rated excelent and 14% for good service. However, those levels had increased in 2010 with the former at 39% and the latter was more than four times higher.