Band 6+: You recently purchased a new appliance from a local store, but it stopped working after only a few days. Write a letter to the store manager complaining about the faulty appliance. You should include details about: - the appliance you bought and when you bought it - the problems you have experienced with the appliance - what action you expect the store to take to resolve the issue.

Dear Sir or Madam,

I am writing to lodge a complaint about my recent purchase from your electronic shop located at Southwill street in Karabal.

I visited your store the last Saturday, 20th July, and purchased a juicer blender after a thourough explanation about the appliance given by one of your salesmen.

However, on returning home I discovered that one of the blades was blunt and on starting the blender there was an unusual burning smell. I immediately called your shop to inquire about this issue and they told me that it is not their policy to return the product once it is sold.

I understand that there are certain limitations but selling a non functional product is not justifiable in any circumstance.

Therefore, I request you to take this matter into consideration. I would also appreciate if you could replace this item or even get it fixed by a professional. I have attached a copy of invoice for your reference.

Looking forward to your prompt response.

Yours faithfully,

Anna.