Letter

Band 6+: You recently ordered something online. When the delivery came it was not complete. Write a letter to the company. In your letter: - Explain what you ordered and what was missing from your delivery - Explain the importance of this delivery - Ask for a replacement item to be sent

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Dear Sir /Madam,

I am writing in regards with a recently purchased 42-inch LED T.V. from your online store on the 2nd of March 2019.

The order number is PQU331242 and my customer identification number is drp554435.Though, the television was delivered correctly, but the remote-control for the T.V. was missing.

Although the television works, it has been very inconvenient to operate it without the remote-control. I have an elderly mother who watches the television regularly and it has been very difficult for her to manually operate it. Moreover, some of the features like setting the picture resolution and quality of the audio are not accessible without the remote.

It has been three days since the television was delivered. Hence, I would like you to send me a new remote control within two days at maximum. Please send me an acknowledgment for this letter from your customer service as well.

Awaiting for your reply as soon as possible.

Yours Sincerely,

Mark Roberts

Word Count: 161

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Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

television: 4

Try using synonyms for the above words

Task Response

The letter appropriately addresses all requirements of the task. The content is relevant, well-organized, and sufficiently detailed. The purpose of the letter is immediately clear, and the explanation of the missing item, its importance, and the request for a replacement are all handled effectively.

Coherence & Cohesion

The letter is generally well-organized and easy to follow. The purpose of the letter is clear from the beginning, and each paragraph logically progresses the message. However, there are a few areas where coherence could be improved. For example, in the second paragraph, the transition between stating the television was delivered correctly and mentioning the missing remote control could be smoother. Consider using a conjunction like 'However' or 'Unfortunately' to clearly indicate the contrast. Also, ensure that the connections between sentences within paragraphs are clear and logical to enhance the overall flow.

Lexical Resource

The letter demonstrates a good range of vocabulary suitable for the task. Words and phrases like 'in regards with,' 'inconvenient to operate,' 'manually operate,' and 'picture resolution' are appropriately used. To further enhance the lexical resource, consider using more varied and sophisticated vocabulary where possible. For instance, instead of 'very inconvenient,' you could use 'considerably inconvenient' or 'quite cumbersome.' Also, explore synonyms to add depth to your writing.

Grammatical Range & Accuracy

The letter demonstrates a reasonable command of grammar, with a mix of simple and complex sentences. However, there are some grammatical errors and phrasing issues that affect the overall accuracy. For example, 'in regards with' should be 'in regard to' or 'regarding.' Additionally, the sentence 'Though, the television was delivered correctly, but the remote-control for the T.V. was missing' could be improved for clarity and conciseness. Pay close attention to prepositions, articles, and sentence structure to minimize errors. Proofreading carefully can help identify and correct these issues.

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Band 6+: You recently ordered something online. When the delivery came it was not complete. Write a letter to the company. In your letter: - Explain what you ordered and what was missing from your delivery - Explain the importance of this delivery - Ask for a replacement item to be sent

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You recently ordered something online. When the delivery came it was not complete. Write a letter to the company. In your letter: – Explain what you ordered and what was missing from your delivery – Explain the importance of this delivery – Ask for a replacement item to be sent

You recently ordered something online. When the delivery came it was not complete. Write a letter to the company. In your letter: – Explain what you ordered and what was missing from your delivery – Explain the importance of this delivery – Ask for a replacement item to be sent

You recently ordered something online. When the delivery came it was not complete. Write a letter to the company. In your letter: – Explain what you ordered and what was missing from your delivery – Explain the importance of this delivery – Ask for a replacement item to be sent

You recently ordered something online. When the delivery came it was not complete. Write a letter to the company. In your letter: – Explain what you ordered and what was missing from your delivery – Explain the importance of this delivery – Ask for a replacement item to be sent

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