Letter

Band 7+: You recently purchased a new appliance from a local store, but it stopped working shortly after you started using it. Write a letter to the store manager to complain about the faulty appliance. You should include details about: - the model and when you purchased it - describe the issue and when it occurred - what you would like the store to do to resolve the problem.

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Dear Sir/Madam,

I am writing to complain about the malfunction of a microwave I recently purchased at your store. When we tested the product at the store, it worked as it should; however, as soon as I got to my household, and installed it did not work as expected.

The first problem I observed was that even if it was connected to the power socket, it would not turn on. After some tries nevertheless, it suddenly turned on, and I believed I could start using the appliance. Yet again, I could not make it work, despite reading the instruction manual that comes in the box.

During the last few weeks I have not been able to warm my meals, and I have had to do double the work I would if I used a microwave.

I hope you can give my a full refund of the product. Nonetheless, I am open to receive a new product with professional installation, so any kind of damage is avoided.

Yours faithfully,

Adam.

Word Count: 169

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

product: 3

Try using synonyms for the above words

Task Response

The letter appropriately addresses all requirements of the task, providing relevant details about the faulty appliance, the inconvenience caused, and the desired resolution. The content is well-organized and easy to follow. To further enhance the response, consider adding specific details about the model or purchase date of the microwave to facilitate easier identification and processing of the complaint. Also, elaborating on the inconvenience caused could strengthen the impact of your request.

Coherence & Cohesion

The letter is generally well-organized and the message is clear. However, there are a few areas where coherence could be improved. For instance, the transition between describing the initial testing of the microwave and its subsequent failure at home could be smoother. Consider using more cohesive devices to link ideas and ensure a seamless flow of information. Paragraphing is adequate, but could be enhanced to better separate distinct points.

Lexical Resource

The vocabulary used is appropriate for the task, but there's room for improvement in terms of variety and sophistication. While the language is functional, incorporating more precise and descriptive words could enhance the letter's impact. For example, instead of 'did not work as expected,' you could use a more specific phrase like 'failed to operate correctly.' Focus on expanding your lexical range to express ideas more effectively.

Grammatical Range & Accuracy

The letter demonstrates a reasonable command of grammar, but there are some errors that affect clarity. For example, the sentence 'as soon as I got to my household, and installed it did not work as expected' contains a grammatical error and could be restructured for better clarity. Pay attention to sentence structure and punctuation to ensure accuracy. While the range of structures is adequate, refining your grammatical accuracy will enhance the overall quality of your writing.

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