Letter

Band 6+: You recently bought a product that did not work properly. Write a letter to the shop manager. In your letter, describe the problem with the product, explain what happened, and say what you want the manager to do.

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Note: Both the topic and the answer were created by one of our users.

Dear Sir/Madam,

I am writing this letter to inform a concerning situation that happened to me yesterday with one of your products.

Last week I bought two brand new pair of shoes in your online store. I paid for the delivery, so yesterday in the morning they were in my house,

One of them was in perfect conditions. It was clean and exactly what I paid for. However, the other pair surprised me in a bad way. When I took them out of the box, I could tell they were dirty and had been used multiple times.

I am entitled to make a claim for the value of the above mentioned item and request that and request that you send me details about how to proceed.

I look forward to hearing from you at your earliest convenience.

Yours faithfully,

Valentina Gallegos

Word Count: 141

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter adequately addresses the task by describing the product, the problem, and the desired action. There is a minor lapse in fully explaining the desired action, as it only mentions a claim for the value without explicitly stating a request for a replacement or refund. To improve, ensure all aspects of the task are clearly and directly addressed. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter is generally coherent, but the flow could be improved with better transitions between ideas. For example, the shift from describing the purchase to detailing the problem feels a bit abrupt. Consider using phrases that smoothly connect these points. Also, avoid repetition of words.

Lexical Resource

The vocabulary is adequate for the task, but there's room to enhance it with more specific and varied word choices. For instance, instead of 'in perfect conditions,' you could use 'pristine' or 'immaculate.' Similarly, rephrasing 'surprised me in a bad way' with something like 'was disappointingly substandard' would add more impact.

Grammatical Range & Accuracy

The letter contains some grammatical errors that affect clarity. For example, 'pair of shoes' should be 'pairs of shoes'. Also, the sentence structure could be more varied to improve readability. Pay close attention to subject-verb agreement and correct tense usage throughout the letter.

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Band 6+: You recently bought a product that did not work properly. Write a letter to the shop manager. In your letter, describe the problem with the product, explain what happened, and say what you want the manager to do.

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You recently bought a product that did not work properly. Write a letter to the shop manager. In your letter, describe the problem with the product, explain what happened, and say what you want the manager to do.

You recently bought a product that did not work properly. Write a letter to the shop manager. In your letter, describe the problem with the product, explain what happened, and say what you want the manager to do.

You recently bought a product that did not work properly. Write a letter to the shop manager. In your letter, describe the problem with the product, explain what happened, and say what you want the manager to do.

You recently bought a product that did not work properly. Write a letter to the shop manager. In your letter, describe the problem with the product, explain what happened, and say what you want the manager to do.

You recently bought a product that did not work properly. Write a letter to the shop manager. In your letter, describe the problem with the product, explain what happened, and say what you want the manager to do.

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Task Response

Coherence & Cohesion

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