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Letter

Band 5+: You recently purchased a new smartphone online, but it arrived with a cracked screen. The website's return policy states you must contact them within 7 days of receiving the item. Write a letter to the customer service department of the online retailer. You should include details about: - Your order number and date of purchase. - A description of the damage to the smartphone. - What action you would like them to take (e.g., a refund or replacement).

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Note: Both the topic and the answer were created by one of our users.

Dear Customer Service Manager,

I hope this letter finds you well.I write this letter to express my dissatisfaction on your smartphone that you send to me.I recently purchased a smartphone on your retail online shop at 21 July 2025 and the smartphone arrived at 26 july 2025,however the smartphone is on bad condition,the screen cracked and the battery fault.I take a video when i was open the packages

I know the battery fault when i was try to turn on the smartphone.The smartphone can turn on normally,however the battery does not long last enough and take more time to charging the battery

I hope that your retail shop can exchange the smartphone with new one,if this not possibble your retail shop should replace the screen and battery on my smartphone.I need your responsible as soon as possible due to the smartphone is important for my homework

Your Sincerely,

Hari Bangun

Word Count: 150

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Overall Band Score

5
(+/- 0.5)
Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.
Grammar Mistakes: N/A
Vocabulary Repetition:
smartphone: 7
battery: 4
retail: 3
Try using synonyms for the above words

Task Response

6
The letter adequately addresses the task by detailing the condition of the phone, the battery issues, and the desired resolution. There are some minor grammatical errors and awkward phrasing, but overall the letter is clear and fulfills the requirements of the task. To improve, focus on using more precise language and ensuring grammatical accuracy.

Coherence & Cohesion

5
The letter's organization is generally clear, but the flow could be improved with better transitions between points. Consider using more explicit connectors to link your ideas and ensure each paragraph focuses on a single aspect of your complaint. For example, you could dedicate one paragraph to the cracked screen, another to the battery issues, and a final one to your desired resolution.

Lexical Resource

5
The vocabulary is adequate for the task, but using more precise and varied language could enhance the letter's impact. For instance, instead of 'bad condition,' you could say 'damaged condition.' Also, try to incorporate synonyms to avoid repetition, such as using 'replace' instead of repeating 'exchange.'

Grammatical Range & Accuracy

4
The letter contains several grammatical errors that affect clarity. Pay close attention to subject-verb agreement, correct tense usage, and article usage ('a,' 'an,' 'the'). For example, 'send' should be 'sent,' and 'I take a video' should be 'I took a video.' Proofreading carefully before submitting can help catch these errors.

Answers On The Same Topic:

You recently purchased a new smartphone online, but it arrived with a cracked screen. The website’s return policy states you must contact them within 7 days of receiving the item. Write a letter to the customer service department of the online retailer. You should include details about: – Your order number and date of purchase. – A description of the damage to the smartphone. – What action you would like them to take (e.g., a refund or replacement).

Dear Sir or Madam, My name is Angelica Palacios. I am writing this letter, because I recently purchased a new smartphone through your website, however, this device arrived with a cracked screen. My purchase was done, last Monday 1st of May, and it arrived yesterday at 9:00 A.M. My order number is 92548852; and my […]

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