Letter

Band 8+: You recently bought a camera while travelling overseas. When you got to your destination and discovered that some important items were missing from the box. Write a letter to the local representative of the company. In your letter: give details of the camera and where you bought it explain what has happened say what you want him/her to do about it Write at least 150 words.

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Dear Sir/Madam,

I am writing to express my disappointment about the camera that I purchased from your company last week, when I was on a trip to the USA. It is a high-quality Canon camera with model number 4132, and I bought it for $3000. At the time of purchase, I was told that the cost of some items required to operate the camera was covered within the given price, but when I came back to my home country and opened the box, I noticed that a few important things were missing. The missing items include its charger, lens filters, and image sensor. It is quite disappointing to experience this issue from such a highly reputed company of yours.

Moreover, it is almost impossible to use the camera without these missing items. Also, it will cost me a high amount of money to buy them again, as I have already paid for them while buying the camera. So, I would like the company to take responsibility of the inconvenience caused and take some action to resolve the issue. I am either expecting to get the refund or some voucher that can cover the cost of these things.

I hope my request will be considered, and important steps will be taken to resolve the issue.

I am looking forward to hearing from you.

Yours sincerely,

Arti

Word Count: 225

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

camera: 5

company: 3

items: 3

missing: 3

Try using synonyms for the above words

Task Response

The letter appropriately addresses all parts of the task, providing relevant details about the purchase, the missing items, and the desired resolution. The content is well-organized and clearly presented. To further enhance the response, consider adding more specific details about where in the USA the camera was purchased (e.g., the city and store name) to strengthen the credibility of the complaint. Also, you could specify a deadline for the response to show more assertiveness.

Coherence & Cohesion

The letter is well-organized and easy to follow. The paragraphing is logical, and the flow of information is smooth. The use of cohesive devices is effective, contributing to the overall clarity of the message. To further enhance coherence, consider adding more specific transitions between ideas to guide the reader even more explicitly.

Lexical Resource

The letter demonstrates a good range of vocabulary, using appropriate and accurate words to convey the message. The language is natural and effective. To further enhance the lexical resource, consider incorporating more sophisticated vocabulary related to camera equipment or customer service to add depth to the writing. Pay attention to vocabulary repetition to improve the overall score.

Grammatical Range & Accuracy

The letter exhibits a wide range of grammatical structures with full flexibility and control. Grammar and punctuation are used appropriately throughout the letter. The few errors are negligible and do not detract from the overall quality of the writing.

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