Letter

Band 5+: You recently bought a car from a company, but the car has some problems. You have also received poor customer service when trying to contact them. Write a letter to the company. In your letter: explain when and where you bought the car describe the problems with the car say what you want the company to do Begin your letter: Dear Sir or Madam,

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Dear Sir or Madam,

I am writing this letter to raise a dissatisfaction with the car which I bought from you and the terrible customer service I had with your company.

Last month I purchased a car and since last two weeks I have some issues with it, so I try to call on the customer service number provided and also registered my complaint also had send many messages and emails but I got no prompt response from your team. As a customer this is very frustrating and I am highly disappointed by service.

The car which I bought has started making a vibration sound in it’s engine and also the cooling system is not working propely. It would be great if your expert team can see through my car as I am covered under 1 year warranty.

I am deliberately waiting for your prompt response.

Your faithfully,

Rushil Zaveri

Word Count: 150

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

customer: 3

Try using synonyms for the above words

Task Response

The letter adequately addresses all parts of the task, clearly explaining the purchase details, describing the car's problems, and stating the desired action. The tone is appropriate for a complaint letter. To improve, ensure that the letter is more detailed and specific, especially when describing the car problems and the attempts to contact customer service. Adding specific dates, times, and names (if available) would strengthen the complaint. Also, proofread carefully for minor grammatical errors.

Coherence & Cohesion

The letter is generally coherent, but the organization could be improved. Consider dedicating a separate paragraph to each main point (purchase details, problems, desired action). Transitions between ideas could also be smoother to enhance the flow.

Lexical Resource

The vocabulary is adequate for the task, but there's room for improvement. Try to use more precise and varied language to describe the car problems and your dissatisfaction. For example, instead of 'making a vibration sound,' you could say 'emitting a loud, unusual vibration.' Also, avoid using the same words repeatedly.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. Pay close attention to verb tense consistency, subject-verb agreement, and correct article usage. For example, 'I try to call' should be 'I tried to call,' and 'registered my complaint also had send many messages' needs restructuring. Proofreading carefully before submitting can help catch these errors.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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