Letter

Band 7+: You recently purchased a product from a company, but it arrived damaged. You want to complain and ask for a refund or replacement. Write a letter to the company to apologize for the inconvenience. - Describe the product and the damage. - Explain why you are dissatisfied. - Suggest a solution to resolve the issue.

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Dear Sir,

I am writing this letter to inform you that I recieved the product I purchased from you last week but it is damaged and it can not be used. The product concerned is a black laptop bag that I need for my work trip that is going to be next month. The bag has two main issues. Firstly, the zipper is broken so I am not able to close it. Secondly, the bag is smaller than the one I ordered and it does not fit my laptop. I am sure that I purchased the 15 inches version because I double checked the order confirmation email I recieved after the payment. However, I think that the right size with no broken parts would be perfect for my needs. I have already ordered from your shop a few times and I believe this is a mistake that can be easily solved. In fact, I would appreciate it if you could send me a replacement.

Please do not hesitate to contact me.

Best regards,

Maria Giulia Scibilia

Word Count: 176

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter appropriately addresses all requirements of the task, providing relevant and sufficient information about the damaged product, the issues, and the desired resolution. There might be a few minor lapses in expression, but overall, the letter is well-written and clear. To further enhance the letter, consider adding specific details about the order number or date of purchase to facilitate quicker processing of the request.

Coherence & Cohesion

The letter is generally well-organized and easy to follow. The purpose of the letter is clear from the beginning, and the information is presented in a logical order. However, consider using more varied cohesive devices to enhance the flow between sentences and paragraphs. For example, you could use transition words or phrases to connect ideas more smoothly.

Lexical Resource

The vocabulary used is appropriate and generally accurate for the task. However, there are opportunities to use more precise or sophisticated language to enhance the impact of your message. For example, instead of saying 'the bag has two main issues,' you could say 'the bag presents two significant defects.' Also, consider using synonyms to avoid repetition. Boost vocabulary complexity to elevate the overall score.

Grammatical Range & Accuracy

The letter demonstrates a good command of grammar, with only a few minor errors. Pay attention to subject-verb agreement and correct article usage. For example, 'I recieved' should be 'I received'. Also, review the use of prepositions and conjunctions to ensure accuracy. While the errors do not significantly impede understanding, correcting them will improve the overall quality of your writing.

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