Band 5+: You recently stayed at a hotel while attending a business conference. Unfortunately, several problems occurred during your stay. Write a letter to the hotel's general manager. In your letter: • Explain the problems you faced. • Describe how these issues affected your stay. • State what you would like the hotel to do to make up for the inconvenience.

Dear Hotel Management,

I am writing to express my dissatisfaction for your hotel’s services during my recent stay. I am working professional ,and I often opt for this hotel to reside temporary. I have been occupying the room number 9843 for the last week of April. I am delighted with some of the great features this hotel had facilitated me, such as a gym, swimming pool and quick upgradation of room. In additionally, the valet parking facility and the ambient inside the lodge were immensly stress releasing and tranquil.

However, there was a concern I had that is associated with the customer service aspect. Having late night long working hours, I had ordered food using telephone line several times. Despite promising me prompt delivery, the room service did not deliver any of the packages punctually. I even called the manager on duty to look into the matter and provide me either solution or at least an explanation. Although due to lack of response from their side, I had exacerbated frustration.

I request as well as recommend you to review this matter and hold responsible the accountable individuals they require extended training sessions to upskill themselves to provide better customer service plus for thriving in their own careers.

Yours faithfully,

Kishan Kori