One advantage artificial intelligence has over human employees has is that it makes workflow more timely and efficient. This is because computers work and think faster than human do. For instance, responding to several customers at the same time might not be possible for a human. However, this is something artificial intelligence can take care of all at once, thereby reducing the time it will take to assist customers which in turn reduces operational costs and even makes customers happier as they are likely to be attended to in time.
Another advantage is that employers can invest the funds they would normally use to pay their staff to invest in other parts of their business. With the use of artificial intelligence, tasks that may normally require more than once person can now be handled by just one person as they can now be automated. For example, a company that has to employ five people to handle customer relations can now hire just two individuals, or even one, to inspect the work being done by the AI tool. As a result, they can now allocate those funds to carry out other business needs.
In conclusion, I believe the popular use of artificial intelligence in customer service which is resulting in the reduction of need for human staff is more advantageous as it helps business run more efficiently and smoothly.