Band 7+: You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter: • describe the problem with the equipment • explain what happened when you phoned the shop • say what you would like the manager to do Task 1 ( general)

My name is Miss Mercy, and I recently purchased a blender from your shop a few days ago. Yesterday, I tried to use it for the first time and noticed that it was not working. I contacted your establishment, but have not received any helpful feedback for almost 24 hours now.

The electrical blender I bought from your shop seems to have an issue with the engine. When I plugged it into my power source, the power button lit up with the red indicator, but the blender did not blend the ingredients, although it did make a strange sound.

As mentioned earlier, I called your shop yesterday, and the attendant who answered sounded very rude. She also blamed me after I explained the problem with the blender. Despite my explanation that I tested the blender in the shop, she insisted that I did not do so before leaving.

I would appreciate it if you could send an electrician to inspect the issue, or provide me with a date when I can exchange it for a working one at the shop. I still have my payment receipt with me.

I hope my request will be given proper consideration. Thank you.

Yours faithfully,

Miss Mercy