Letter

Band 5+: 1. You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item

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Dear Vans Online Official Store.

I am writing this letter and I am saying thank you because this shoes order has arrived at my house, but i am displeased. I would like say the problem.

Actually, I have been a Vans customer for a long time and my experience buying shoes has always been good, but this time I was disappointed. I felt unhappy when I opened this package and I saw the bottom sole of the shoe was damaged. Probably this package was damaged during transit.

I hope there was a policy regarding damaged items I would like a refund as soon as possible.

Honestly, It is very unfortunate about this. I believe your company will be responsible, So I will request a return of the shoes quickly.

I hope your company can overcome this problem and hopefully nothing like this will happen again. Thank you.

Kind regard,

Ahmad ari

Word Count: 151

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

shoes: 3

damaged: 3

Try using synonyms for the above words

Task Response

5.5

The letter adequately addresses the task by explaining the reason for unhappiness, requesting a refund, and making arrangements to return the damaged item. However, there are some lapses in content, such as not providing specific details about the order and not clearly stating the request for a refund. To improve, provide specific details about the order and clearly state the request for a refund.

Coherence & Cohesion

5.5

The letter is mostly coherent and cohesive, with the message being understandable. However, there are some lapses in coherence and cohesion, such as the abrupt transition between expressing unhappiness and requesting a refund. Additionally, the paragraphing could be improved for better organization and clarity. To enhance coherence and cohesion, work on smoother transitions between ideas and consider restructuring the letter into more distinct paragraphs.

Lexical Resource

5.5

The letter demonstrates a fairly wide range of vocabulary, but there are instances of imprecise word choices and some awkward phrasing. To improve, aim for more precise and natural use of vocabulary. Additionally, consider using more sophisticated and varied lexical features to enhance the overall quality of expression.

Grammatical Range & Accuracy

5.5

There is a variety of sentence structures used, but there are noticeable grammatical errors and inconsistencies in punctuation. To enhance grammatical range and accuracy, pay closer attention to subject-verb agreement, verb tenses, and punctuation. Additionally, strive for more accurate and consistent use of grammar throughout the letter.

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Band 5+: 1. You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item

Check Your Answer On This Topic?

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

1. You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item

1. You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item

1. You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item

1. You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item

1. You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item

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Check Your Answer On This Topic?

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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